Privacy Policy

Last Updated: 19 March 2024

1. Introduction

Storage Finder Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We value your trust and strive to be transparent about our data practices. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Personal Identifiers: Name, email address, phone number, postal address, and other similar identifiers when you create an account, submit an inquiry, or contact us.
  • Correspondence: Records of your communications with us, including customer service inquiries and feedback.
  • Transaction Information: If you are a storage facility partner, we may collect billing information and payment details.
  • Survey Responses: Information you provide when completing surveys or questionnaires.

2.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Usage Data: Pages visited, time spent on pages, links clicked, search terms, referring website addresses, and other actions taken on our website.
  • Location Information: General location information derived from your IP address or more precise location if you allow your browser or device to share this information.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookies section for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business Partners: Information from our business partners, such as self storage facilities listed on our platform.
  • Service Providers: Information from service providers who help us with functionality such as payment processing, data analysis, email delivery, and customer service.
  • Social Media Platforms: If you choose to connect your social media account to our service, we may receive certain information from that platform.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Facilitate contests, sweepstakes, and promotions
  • Carry out any other purpose described to you at the time the information was collected

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you direct us to do so, such as when you request that we connect you with a storage facility.

4.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if we believe that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect the rights, property, or safety of Storage Finder, our users, or others
  • Detect, prevent, or address fraud, security, or technical issues
  • Enforce our terms of service, including investigating potential violations

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including to improve our services and for business or marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

5.1 Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality Cookies: These allow us to remember choices you make and provide enhanced features. They may also be used to provide services you have requested, such as watching a video.
  • Targeting Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

5.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other tracking technologies in the same way that you manage cookies using your browser preferences.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access and Portability

You may request access to your personal information we hold about you and request that this information be provided in a structured, commonly used electronic format.

6.2 Correction

You may request that we correct inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You may request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

6.4 Restriction and Objection

You may request that we restrict the processing of your personal information or object to our processing of your personal information.

6.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6.6 Exercising Your Rights

To exercise these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

7. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

8. International Data Transfers

We are based in the United Kingdom, and the information we collect is governed by UK law. If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our servers and service providers are located.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

9. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information of a child under 16, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or by other means as required by law. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Storage Finder Ltd.
123 Storage Road
London, SW1 2AA
United Kingdom

Email: privacy@storagefinder.co.uk
Phone: 020 1234 5678

If you have unresolved concerns, you may have the right to complain to your local data protection authority.